EXPERIENCE
Technical support & applied automation
My background is in the place where people and technology meet.
I've worked at Apple's Genius Bar, supported a national application, and helped teams through public-sector IT problems. That work means understanding what went wrong, working through the details, and explaining what happens next.
Alongside it, I build independent apps and work with practical automation. Photography is another part of my creative practice.
I build useful tools that make technology more accessible and give people more control. I favour local processing where practical, clear choices, and honest pricing.
Free access should be meaningful. Paid features should earn their place through real value and keep the work sustainable.
IT Technician · Software Solutions
Platform support, access diagnosis, deployment documentation, and cross-team troubleshooting. Cloud Centre of Excellence work since April 2026, including Microsoft 365 and Power Automate.
HIFIS Support Coordinator
National remote application support, Windows Server setup and troubleshooting, software updates, and installation guidance.
Genius · Ottawa
Hands-on technical troubleshooting, repairs, and user education. Making the problem and next steps understandable in English and French.
TOOLS & PRACTICEPython / Swift & SwiftUI / Power Automate / Automation Anywhere / Microsoft 365 / Technical documentation
Algonquin College · Electro-Mechanical Engineering Technician diploma, 2016